Background

As a leader in thermal insulation and ceramic fiber manufacturing with a reputation for reliable and customer focus, our customer was searching for cost-effective ways to improve on their process to acknowledge purchase orders.

The Challenge

• Capturing incoming orders in a timely and accurate fashion from a multitude of customers is a common problem in many industrial settings.
• The current environment with limited labor availability and high cost has made this process even more challenging.
• Our client's C-Suite was avid for a solution that would enable them to reconcile on a daily basis the orders received from customer with the sales orders created in their system to improve customer service, speed of response, and prevent lost or cancelled orders

The Solution

• With our standard Intelligent Documents Platform and a custom virtual worker, we delivered a system that accomplished the goals of upper management in an extremely cost-effective fashion.

Engagement Model

• The solution was deployed as a fully managed service 2-weeks of signing the contract.

Results

• All of the C-suite objectives were accomplished including a daily status report on all orders.